What our Customers say...

Water Damage Testimonials

It is with much enthusiasm that I write this testimonial for my friends at SERVPRO of High Point. We had a very inconvenient situation occur a few months back where a toilet tank filler line had come lose, dumping water onto the bathroom floor, migrating to the hallway and then flowing down onto the ceiling on the first floor. We had been gone for the week and had no idea this was happening in our absence. Our State Farm agent told us to call SERVPRO of High Point to start cleanup of the affected areas. Austin and Dan came out within a matter of a couple hours and started getting the water up and setting drying equipment. They explained what their processes were and kept us informed at every step of the way what they were doing and how it would help dry our place out. We recently put our home on the market so this was something that did not need to happen at this time! But the SERVPRO crew worked very hard to make sure everything was dried to specifications. Troy and Shane then came in to handle the repairs to the ceiling and part of the wall and made it look like nothing had ever happened. We're excited to say that we've gotten multiple offers on our home but couldn't have made it to that point without the help of SERVPRO of High Point. We will be forever grateful for their quality work that was completed in a short period of time.  

Much appreciation to Carlos and his entire team for the amazing clean up job they did at my home! I had no idea that my HVAC system was clogged, causing water to spew everywhere! Not only did he recommend an expert to help fix my a/c unit, but SERVPRO was also able to save the downstairs carpet from needing replaced.  His staff was always on time, very polite, and worked with great concern and intensity. I highly recommend them.

You need to contact SERVPRO of High Point if you ever have a pipe burst in your home.  We had a situation where our whole first floor was flooded. We weren't sure what to do until we called SERVPRO.  They were at our home in less than an hour, and had all the water up in no time. They are very personable and worked tirelessly until the job was done.  Savanna shared some literature with us about their other services, and we will be setting up a date to have our ducts cleaned out. 

We wanted to formally thank you folks at SERVPRO for doing such a great job in cleaning up after our hot water heater leak.  Ivan and Chris explained to us what their step by step procedures would be, and also recommended a top notch plumber too.  We felt very comfortable during the entire process, and were able to return to "normality" in a very short period of time. Thanks so much for your excellent service and professionalism.

Please know how much I appreciate your help and timely response when my washer machine line burst and water flooded the hallway and both bedrooms.  Since this has never happened to me before, I did not know the protocol or what to expect from my claim.  I was pleasantly surprised to find your SERVPRO staff here within the hour, working diligently to get the water up as not to cause more damage to my flooring.  You were able to save the carpets and for that especially I am very grateful.  I will be recommending you to all my friends.

Thank you for the excellent work done by your employees for us- from the receptionists to those you sent for the work. We hope we never need your services again but will certainly refer you to others who do.

The service we received from you and your staff at SERVPRO was nothing but excellent. From the first contact after our claim, you were always quick to respond to whatever was needed. You or your people always showed up when an appointment was made and your teams did their jobs in an extremely professional and proficient manner. 

“Happy customer here. A big thank you to SERVPRO of High Point. They were very courteous, knowledgeable, and friendly. They were also very patient when explaining the drying process to me and my wife, and answered all of our questions in detail. Great company”. 

“Excellent service from SERVPRO of High Point. Their work ethic exceeded all my expectations. Thank you for getting my home back to normal.” 

“It is hard to find a Company these days where the Owner gets personally involved in a water loss. Carlos at SERVPRO of High Point came to my home when my toilet overflowed into the downstairs bathroom. Although my “disaster” was a small one compared to what he’s probably used to, he treated me like I was a very important customer to his business and I will never forget it.”

“I unknowingly bought a home with recalled Quest pipe. I’ve had several water disasters in my home over the past several years. I call SERVPRO of High Point every time and they are not only quick to respond and clean up my mess, but they are very compassionate in regards to my situation in general. They’ve become like family.” 

“I work for a property management company and I consistently use SERVPRO of High Point for all my remediation needs. The feedback over the years from all of our homeowners has been very positive.” 

“Our experience with SERVPRO of HIgh Point was excellent. Shawn was exceptional and the communication from he and his crew was great. They made sure the clean up was thorough, creating spotless results. We will be recommending them to all of our friends”. 

“Had a water damage at our house due to a washing machine line breaking. Austin and Ivan were extremely helpful during a very stressful time. Their daily updates reassured us that all was moving along according to schedule”. Bobby V.

“Really fine job. Shawn and his crew showed up quicker than we thought they could. They were very professional. Excellent service”. 

“Everyone was extremely friendly and easy to work with at the SERVPRO in High Point. They were very reassuring and proactive at the time of my loss.” 

“Wonderful team. Thank you for the daily feedback during the drying process”. 

“Great team, very efficient & responsive. I really liked their service. SERVPRO of High Point will always be our resource for water damage mitigation.”

I just wanted to share a quick note and let you know that you guys do a great job.

I'm very happy with the service from SERVPRO of High Point. The technicians that came out to my house were very professional and knowledgeable. Thanks to SERVPRO of High Point for helping me through a difficult experience.

When I recently suffered a water loss, I had no idea what to do. The staff at SERVPRO of High Point did an outstanding job taking care of the water damage to my home and navigating through the insurance process.

Our water heater burst in our High Point home resulting in tremendous water damage to our condo and many of the surrounding units in our building. What a nightmare for anyone to go through but in this case the shining star for us was SERVPRO of High Point! Carlos was called in and immediately, we all were taken by his professionalism and follow through from start to finish! He worked tirelessly and very closely with our building board members and the insurance companies on the details from the early estimates, to reviews and right on through construction. He and his staff were simple the very best....he and his contractors exceeded our expectations in every way! Jerry Dunton