What our Customers say...


Thank you for the excellent work done by your employees for us- from the receptionists to those you sent for the work. We hope we never need your services again but will certainly refer you to others who do.

The service we received from you and your staff at SERVPRO was nothing but excellent. From the first contact after our claim, you were always quick to respond to whatever was needed. You or your people always showed up when an appointment was made and your teams did their jobs in an extremely professional and proficient manner. 

SERVPRO of High Point did an excellent job cleaning up our foyer and hallway after the storm and heavy rains we had last month.  The crew was very professional and put us at ease in regards to the damage that we thought the water may have caused. We highly recommend them to anyone who experiences a disaster like we did.

Much appreciation to the personnel at SERVPRO of High Point. The recent storms wrecked havoc in our basement, flooding it from front to back. They took great care with our contents, and after the initial clean up, made sure that all the equipment was drying properly on a daily basis. Very dedicated staff.

The flooding from the storm in our sunroom area created a very stressful situation for my elderly parents. However,  we were all put at ease after our first phone conversation with SERVPRO of High Point. They were able to work around our schedule and come at a time when my parent’s were napping. They were fast, efficient, and very respectful. Thank you for working with us on our time frame!

Thank you for the quick response to our home during the torrential rains last month. We understood how busy you must have been as there was visible flooding in many parts of the Triad area, yet you still managed to make our home a priority. We will be forever grateful to SERVPRO of High Point for cleaning up the water in our dining and kitchen areas. Great job guys!

Our church experienced an over flowed toilet that ended up traveling into our sanctuary area.  We called SERVPRO of High Point in a panic and they arrived within minutes of our call.  They were able to eradicate the situation before our services that next evening.  Special thanks to Chris for all your efforts after normal business hours. We couldn’t have made it without you.             

Dependable and professional.  Thank you to the entire team at SERVPRO of High Point for always making our University a priority. Their commitment to service around the clock is no joke. We would never even consider using another disaster restoration company. Thank you Carlos for always doing what you say you’re going to do, and for the daily updates to our partner personnel.     

We have been using SERVPRO of High Point for several years now in treating our apartment units for water damage, mold and mildew, and odor. Their knowledge regarding every situation has been right on point, as well as, their pricing. We feel very fortunate in our partnership with them and would never think to call any other company.             

When SERVPRO of High Point showed up in less than an hour to our school, I knew that we had chosen the right company to help with the flooding in two of our classrooms.  Their processes were right on point with what I expected being in the maintenance business for 17 years.  I was impressed with their knowledge, equipment, and can-do attitude. I have definitely found the company I will be using from now on.        

Water had been seeping into our finished basement for years. We had no idea that this would lead to a serious mold problem.  With very little information on how to handle this type of situation, we looked through the internet and found SERVPRO of High Point.  What a stroke of great luck for us! They replaced our carpet and remediated the mold in a matter of days. We are forever customers.

Carlos Olvera, the Owner, came personally to access the mold infestation we had in our home. After a very detailed discussion where he explained exactly how they were going to proceed, I felt more than comfortable in hiring him and his team. And I was not disappointed.  Call these guys if you want true professionals in your personal space.

The house that we were hoping to flip in a timely manner turned out to be full of mold. We had no idea who to call until we heard from a friend about SERVPRO of High Point.  They were able to come in and totally eradicate the situation.  Before we knew it, we were able to put the home on the market.  Special thanks to team members Ivan and Austin for your due diligence.

We had SERVPRO of High Point come to our home after we were diagnosed with a “sick” house.  There was mold everywhere!  Not only did they get rid of the mold but they also replaced many of the rotted boards behind our walls and in our crawlspace area. True professionals. On time daily. Respectful. Hard working and trustworthy. We’ve already spread the word about this first class operation.

Thank you to all the kind folks at SERVPRO of High Point for cleaning up the soot damage we had throughout our home. First class team all the way.        

With deepest gratitiude to all of SERVPRO of High Point in the way they treated our belongings after the fire in our outside storage unit.  We had some irreplaceable collectibles that they meticulously cleaned piece by piece.  We were very impressed by their commitment and diligence in sorting through our treasured possessions.  Forever grateful.      

Our son was playing with matches and caught the carpeting on fire in our living room.  Before we knew it, we had a real situation on our hands.  After the fire department took care of us, the professionals at SERVPRO of High Point came out to clean up the water and fire damage.  They were very thorough and treated our home like it was their own.  We couldn’t be more grateful for the compassion they showed our family during this very difficult time.    

Our gas logs were rearranged by our three year old granddaughter last year and when we went to turn them on this year, soot sprayed all over the house. We didn’t think it could be cleaned with the popcorn ceilings and all, but when we called SERVPRO of High Point they came out and took care of all the affected walls and ceilings and made it like brand new. They were extremely professional and timely and put us at ease throughout the whole process.

“Happy customer here. A big thank you to SERVPRO of High Point. They were very courteous, knowledgeable, and friendly. They were also very patient when explaining the drying process to me and my wife, and answered all of our questions in detail. Great company”. 

“Excellent service from SERVPRO of High Point. Their work ethic exceeded all my expectations. Thank you for getting my home back to normal.” 

“It is hard to find a Company these days where the Owner gets personally involved in a water loss. Carlos at SERVPRO of High Point came to my home when my toilet overflowed into the downstairs bathroom. Although my “disaster” was a small one compared to what he’s probably used to, he treated me like I was a very important customer to his business and I will never forget it.”

“I unknowingly bought a home with recalled Quest pipe. I’ve had several water disasters in my home over the past several years. I call SERVPRO of High Point every time and they are not only quick to respond and clean up my mess, but they are very compassionate in regards to my situation in general. They’ve become like family.” 

“I work for a property management company and I consistently use SERVPRO of High Point for all my remediation needs. The feedback over the years from all of our homeowners has been very positive.” 

“Our experience with SERVPRO of HIgh Point was excellent. Shawn was exceptional and the communication from he and his crew was great. They made sure the clean up was thorough, creating spotless results. We will be recommending them to all of our friends”. 

“Had a water damage at our house due to a washing machine line breaking. Austin and Ivan were extremely helpful during a very stressful time. Their daily updates reassured us that all was moving along according to schedule”. Bobby V.

“Really fine job. Shawn and his crew showed up quicker than we thought they could. They were very professional. Excellent service”. 

“Everyone was extremely friendly and easy to work with at the SERVPRO in High Point. They were very reassuring and proactive at the time of my loss.” 

“Wonderful team. Thank you for the daily feedback during the drying process”. 

“Great team, very efficient & responsive. I really liked their service. SERVPRO of High Point will always be our resource for water damage mitigation.”

I just wanted to share a quick note and let you know that you guys do a great job.

I'm very happy with the service from SERVPRO of High Point. The technicians that came out to my house were very professional and knowledgeable. Thanks to SERVPRO of High Point for helping me through a difficult experience.

When I recently suffered a water loss, I had no idea what to do. The staff at SERVPRO of High Point did an outstanding job taking care of the water damage to my home and navigating through the insurance process.

Our water heater burst in our High Point home resulting in tremendous water damage to our condo and many of the surrounding units in our building. What a nightmare for anyone to go through but in this case the shining star for us was SERVPRO of High Point! Carlos was called in and immediately, we all were taken by his professionalism and follow through from start to finish! He worked tirelessly and very closely with our building board members and the insurance companies on the details from the early estimates, to reviews and right on through construction. He and his staff were simple the very best....he and his contractors exceeded our expectations in every way! Jerry Dunton