What our Customers say...

Testimonials

Much appreciation to Carlos and his entire team for the amazing clean up job they did at my home! I had no idea that my HVAC system was clogged, causing water to spew everywhere! Not only did he recommend an expert to help fix my a/c unit, but SERVPRO was also able to save the downstairs carpet from needing replaced.  His staff was always on time, very polite, and worked with great concern and intensity. I highly recommend them.

You need to contact SERVPRO of High Point if you ever have a pipe burst in your home.  We had a situation where our whole first floor was flooded. We weren't sure what to do until we called SERVPRO.  They were at our home in less than an hour, and had all the water up in no time. They are very personable and worked tirelessly until the job was done.  Savanna shared some literature with us about their other services, and we will be setting up a date to have our ducts cleaned out. 

We wanted to formally thank you folks at SERVPRO for doing such a great job in cleaning up after our hot water heater leak.  Ivan and Chris explained to us what their step by step procedures would be, and also recommended a top notch plumber too.  We felt very comfortable during the entire process, and were able to return to "normality" in a very short period of time. Thanks so much for your excellent service and professionalism.

Please know how much I appreciate your help and timely response when my washer machine line burst and water flooded the hallway and both bedrooms.  Since this has never happened to me before, I did not know the protocol or what to expect from my claim.  I was pleasantly surprised to find your SERVPRO staff here within the hour, working diligently to get the water up as not to cause more damage to my flooring.  You were able to save the carpets and for that especially I am very grateful.  I will be recommending you to all my friends.

As you know, my son's bedroom fire was quite traumatic for all of us, and entirely preventable.  I had told him several times about the dangers of burning candles in his room.  Although I am thankful that he was not at home at the time of the fire, I am still angry with him for letting it happen. Enough said about that. The reason for my letter is to thank SERVPRO for your thorough clean up and respectful nature in dealing with our claim. You were sure to wipe down every bit of soil and I also appreciate the cleaning out of our ducts.  The smell is now totally gone.  Hopefully, we will not be needing your services again, but if so, you are our go-to team of professionals.  

When we had our kitchen fire, our State Farm representative insisted that we use SERVPRO.  I had another Company in mind, but due to what our Agent said about SERVPRO, I agreed to use them.  What a great experience!  Our kitchen looks better than it ever has looked! From the very beginning of the tearing out and cleaning part of the job, to the replacement of cabinets and counter tops, I couldn't have asked for better people!  The attention to detail was unmatched.  Thank you for being outstanding!

A special thank you to Savanna and Laurie of SERVPRO of High Point for the very carefully way they packed up my belongings after our fire and how they came back better than new!  These two ladies really know how to take care of cherished keepsakes, clothing, etc. and I just want them to know how much I appreciate their kindness and gentle touch.  They did an amazing job with all of it!

The fire we had recently in our home was devastating for us.  Although we were not home when it happened, we still lost some cherished belongings.  However, if it wasn't for the kindness and caring attitude of the SERVPRO staff, it would have been a lot worse. From our first phone call with them, their sympathetic and understanding manner really put us at ease.  We knew that they understood our pain, and would do whatever was necessary to help us out.  And they did.  We were able to move back in to our home in just three weeks.  Thank you SERVPRO for your compassion and excellent work ethic.

Thank you SERVPRO for coming to our hotel during a very stressful time of renovations.  Needless to say, the sprinkler system mal function could not have come at a worse time.  Your quick response and knowledgeable staff worked around the clock  to get everything dry so we could return to the project at hand. We were able to make our deadline, and that was totally in part due to the service excellence we received from you!

Our school has been blessed for many years now in having the kind of partnership that we have with SERVPRO.  They share our sense of urgency each and every time, and we can always count on them to be on point when we call them.  The recent issue with the mold in one of the classrooms was handled very delicately by them as we didn't want to alarm any of our parents.  They were able to effectively remediate the mold in less than two hours after our school had closed for the day. Thank you SERVPRO for always being there for us! 

SERVPRO of High Point has been our preferred vendor for five years now.  They work very well with our campus enhancement crew and are always available when we need them. We have very strict policies when it comes to disaster restoration, and SERVPRO has proven over and over again how they can abide by our rules and get the job done in a more than timely manner. They are professional, efficient and thorough each and every time we've called them. We look forward to partnering with them for many years to come. 

SERVPRO has been working with our property for years now. From setting ozone machines in units, to duct cleaning, to an HVAC water loss, I can always count on them. I consider them part of my maintenance team, and would never call anyone else.  

Wow! SERVPRO made my life a whole lot easier by coming out shortly after I called and getting up all the water from my foyer area and kitchen.  Please know how much I appreciate your due diligence in getting my home back to its original condition.  Your motto is spot on.  "Like it never even happened." Thank you SERVPRO!

Michael was not supposed to be as bad a hurricane as Florence but it was for us.  We were terrified when the tree fell through our roof but were reassured by Carlos that SERVPRO would help us through this catastrophe.  He sent his crew of people and also contacted other folks for us that would come help with repairs.  He treated us like family and for that we are forever grateful.  

Just wanted to let you know that we are beyond impressed by your team of professionals that came by to help us out with our basement flood after the storm.  They came to our home in the promised time frame and did not leave until late as they wanted to make sure everything that could be dried out was dried out. They explained to us what they were going to do before they did it, and explained to us about their equipment.  A special thank you to Savanna for taking such good care of our belongings.   

We know you were inundated with calls after the storm.  We can't tell you enough how much we appreciate what you did for us during that very stressful time. Our basement has never looked better. 

Thank you for the excellent work done by your employees for us- from the receptionists to those you sent for the work. We hope we never need your services again but will certainly refer you to others who do.

The service we received from you and your staff at SERVPRO was nothing but excellent. From the first contact after our claim, you were always quick to respond to whatever was needed. You or your people always showed up when an appointment was made and your teams did their jobs in an extremely professional and proficient manner. 

SERVPRO of High Point did an excellent job cleaning up our foyer and hallway after the storm and heavy rains we had last month.  The crew was very professional and put us at ease in regards to the damage that we thought the water may have caused. We highly recommend them to anyone who experiences a disaster like we did.

Much appreciation to the personnel at SERVPRO of High Point. The recent storms wrecked havoc in our basement, flooding it from front to back. They took great care with our contents, and after the initial clean up, made sure that all the equipment was drying properly on a daily basis. Very dedicated staff.

The flooding from the storm in our sunroom area created a very stressful situation for my elderly parents. However,  we were all put at ease after our first phone conversation with SERVPRO of High Point. They were able to work around our schedule and come at a time when my parent’s were napping. They were fast, efficient, and very respectful. Thank you for working with us on our time frame!

Thank you for the quick response to our home during the torrential rains last month. We understood how busy you must have been as there was visible flooding in many parts of the Triad area, yet you still managed to make our home a priority. We will be forever grateful to SERVPRO of High Point for cleaning up the water in our dining and kitchen areas. Great job guys!

Our church experienced an over flowed toilet that ended up traveling into our sanctuary area.  We called SERVPRO of High Point in a panic and they arrived within minutes of our call.  They were able to eradicate the situation before our services that next evening.  Special thanks to Chris for all your efforts after normal business hours. We couldn’t have made it without you.             

Dependable and professional.  Thank you to the entire team at SERVPRO of High Point for always making our University a priority. Their commitment to service around the clock is no joke. We would never even consider using another disaster restoration company. Thank you Carlos for always doing what you say you’re going to do, and for the daily updates to our partner personnel.     

We have been using SERVPRO of High Point for several years now in treating our apartment units for water damage, mold and mildew, and odor. Their knowledge regarding every situation has been right on point, as well as, their pricing. We feel very fortunate in our partnership with them and would never think to call any other company.             

When SERVPRO of High Point showed up in less than an hour to our school, I knew that we had chosen the right company to help with the flooding in two of our classrooms.  Their processes were right on point with what I expected being in the maintenance business for 17 years.  I was impressed with their knowledge, equipment, and can-do attitude. I have definitely found the company I will be using from now on.        

Water had been seeping into our finished basement for years. We had no idea that this would lead to a serious mold problem.  With very little information on how to handle this type of situation, we looked through the internet and found SERVPRO of High Point.  What a stroke of great luck for us! They replaced our carpet and remediated the mold in a matter of days. We are forever customers.

Carlos Olvera, the Owner, came personally to access the mold infestation we had in our home. After a very detailed discussion where he explained exactly how they were going to proceed, I felt more than comfortable in hiring him and his team. And I was not disappointed.  Call these guys if you want true professionals in your personal space.

The house that we were hoping to flip in a timely manner turned out to be full of mold. We had no idea who to call until we heard from a friend about SERVPRO of High Point.  They were able to come in and totally eradicate the situation.  Before we knew it, we were able to put the home on the market.  Special thanks to team members Ivan and Austin for your due diligence.

We had SERVPRO of High Point come to our home after we were diagnosed with a “sick” house.  There was mold everywhere!  Not only did they get rid of the mold but they also replaced many of the rotted boards behind our walls and in our crawlspace area. True professionals. On time daily. Respectful. Hard working and trustworthy. We’ve already spread the word about this first class operation.

Thank you to all the kind folks at SERVPRO of High Point for cleaning up the soot damage we had throughout our home. First class team all the way.        

With deepest gratitiude to all of SERVPRO of High Point in the way they treated our belongings after the fire in our outside storage unit.  We had some irreplaceable collectibles that they meticulously cleaned piece by piece.  We were very impressed by their commitment and diligence in sorting through our treasured possessions.  Forever grateful.      

Our son was playing with matches and caught the carpeting on fire in our living room.  Before we knew it, we had a real situation on our hands.  After the fire department took care of us, the professionals at SERVPRO of High Point came out to clean up the water and fire damage.  They were very thorough and treated our home like it was their own.  We couldn’t be more grateful for the compassion they showed our family during this very difficult time.    

Our gas logs were rearranged by our three year old granddaughter last year and when we went to turn them on this year, soot sprayed all over the house. We didn’t think it could be cleaned with the popcorn ceilings and all, but when we called SERVPRO of High Point they came out and took care of all the affected walls and ceilings and made it like brand new. They were extremely professional and timely and put us at ease throughout the whole process.

“Happy customer here. A big thank you to SERVPRO of High Point. They were very courteous, knowledgeable, and friendly. They were also very patient when explaining the drying process to me and my wife, and answered all of our questions in detail. Great company”. 

“Excellent service from SERVPRO of High Point. Their work ethic exceeded all my expectations. Thank you for getting my home back to normal.” 

“It is hard to find a Company these days where the Owner gets personally involved in a water loss. Carlos at SERVPRO of High Point came to my home when my toilet overflowed into the downstairs bathroom. Although my “disaster” was a small one compared to what he’s probably used to, he treated me like I was a very important customer to his business and I will never forget it.”

“I unknowingly bought a home with recalled Quest pipe. I’ve had several water disasters in my home over the past several years. I call SERVPRO of High Point every time and they are not only quick to respond and clean up my mess, but they are very compassionate in regards to my situation in general. They’ve become like family.” 

“I work for a property management company and I consistently use SERVPRO of High Point for all my remediation needs. The feedback over the years from all of our homeowners has been very positive.” 

“Our experience with SERVPRO of HIgh Point was excellent. Shawn was exceptional and the communication from he and his crew was great. They made sure the clean up was thorough, creating spotless results. We will be recommending them to all of our friends”. 

“Had a water damage at our house due to a washing machine line breaking. Austin and Ivan were extremely helpful during a very stressful time. Their daily updates reassured us that all was moving along according to schedule”. Bobby V.

“Really fine job. Shawn and his crew showed up quicker than we thought they could. They were very professional. Excellent service”. 

“Everyone was extremely friendly and easy to work with at the SERVPRO in High Point. They were very reassuring and proactive at the time of my loss.” 

“Wonderful team. Thank you for the daily feedback during the drying process”. 

“Great team, very efficient & responsive. I really liked their service. SERVPRO of High Point will always be our resource for water damage mitigation.”

I just wanted to share a quick note and let you know that you guys do a great job.

I'm very happy with the service from SERVPRO of High Point. The technicians that came out to my house were very professional and knowledgeable. Thanks to SERVPRO of High Point for helping me through a difficult experience.

When I recently suffered a water loss, I had no idea what to do. The staff at SERVPRO of High Point did an outstanding job taking care of the water damage to my home and navigating through the insurance process.

Our water heater burst in our High Point home resulting in tremendous water damage to our condo and many of the surrounding units in our building. What a nightmare for anyone to go through but in this case the shining star for us was SERVPRO of High Point! Carlos was called in and immediately, we all were taken by his professionalism and follow through from start to finish! He worked tirelessly and very closely with our building board members and the insurance companies on the details from the early estimates, to reviews and right on through construction. He and his staff were simple the very best....he and his contractors exceeded our expectations in every way! Jerry Dunton