Recent Posts

COVID-19; How SERVPRO Can Help

3/24/2020 (Permalink)

SERVPRO of High Point is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of High Point 336-884-0063

Effects of Water On Carpet Padding

2/28/2020 (Permalink)

If carpet is present at a water damage site, its construction and type of installation will have an affect on dry-out procedures.  Carpet cushion or pad acts like a sponge and soaks up water to capacity if exposed to flooding conditions.  In most cases, it is advisable and more cost effective to replace saturated padding rather than attempt to dry it out.  Even when the decision has been made to dry the carpet on location, replacement of the pad may still be the best alternative. If the cushion or pad are saturated with Category 2 or Category 3 water, it definitely should be removed and disposed of. Most pads have a scrim or thin "skin" on the topside to allow the carpet to slide over it during installation.  Sometimes, usually when installed over concrete, this scrim is non-porous and actually forms a water barrier.  If water is present under the pad, attempting to dry the pad is impractical and the pad should always be replaced.

Effects of Water on Wood Flooring

2/28/2020 (Permalink)

An important thing to remember when drying wood floors is to introduce air flow to the flooring surfaces and sub-surfaces as quickly as possible and determine a drying goal before attempting restoration.  Vinyl flooring/laminated wood flooring installed over the sub-floor may require removal for complete drying of the sub-floor.  Due to the nature of construction of this type of flooring, complete replacement may be necessary when a large amount of moisture seeps underneath it.  A non-penetration moisture detector will reveal the extent of moisture in the sub-floor.  Plywood is more resistant to water damage than particle board because of the manner in which it is constructed, and the fact that its wood vaneer assemblies potentially provide greater resistance to damage.  The exception would be if delamination has begun to occur.  Then replacement of the damaged portion of the floor is required.  The same is true of swollen, damaged particle board, which almost always delaminates when flooded.

The Importance of Air Movers

2/11/2020 (Permalink)

The air mover is a very important piece of equipment for professional water damage restoration.  Sometimes referred to as squirrel cage fans because of their appearance, these instruments are specifically designed and engineered to deliver a high volume of airflow over and under surfaces to expedite the drying process.  They dry wet surfaces by causing increased evaporation due to air movement and are vital in avoiding prolonged drying times, the number one reason for extensive damage in water damage situations.  Increased airflow also inhibits the growth of microorganisms.  A air mover works by having a powerful blower wheel driven by a thermally protected electric motor.  As the wheel spins, it discharges a large flow of air through the snout at high speeds.  The volume of airflow is measured in cubic feet per minute (CFM) and is determined by the size of the motor, its RPM and the size of the wheel.

Classes of Water Damage

2/10/2020 (Permalink)

There are four classes of water damage that technicians will come upon on a regular basis and must be able to communicate to all concerned parties.  Class 1 has a slow evaporation rate.  This is for water losses that affect only part of a room or area.  Little or no wet carpet and/or cushion is present.  Class 2 has a fast evaporation rate. These are water losses that effect the entire room or carpet and cushion.  Water has wicked up the walls.  And there is moisture remaining in structural materials.  Class 3 has the fastest evaporation rate.  This type of water loss involves the greatest area of moisture absorption by materials, and the greatest potential rate of evaporation.  Class 4 relates to specialty drying situations.  This is when water is hidden, trapped or found within building materials and assemblies such as wood and concrete, resulting in a low potential rate of evaporation.

Partnering with Contractors

1/29/2020 (Permalink)

We recently completed a commercial water loss where we found ourselves partnering with the Company who had built the building where the loss occurred.  Because we weren't familiar with this contractor, we weren't sure initially if they were going to use us for the dry out, or were going to bring in their own restoration company.  But because of the relationship we had built with this account over the years, they were very influential in recommending us to this contractor as the only mitigation company that could get the job done.  The dry out took several days with a host of equipment from air movers to dehumidifiers, occupying two floors in the building.  As the days went by, we ended up securing a very positive relationship with this contractor and proved ourselves as the professionals in the mitigation process.  They were very impressed with our work ethic and have agreed to partner with us on future projects. Another great commercial job completed by SERVPRO of High Point!

Emergency Water Damage Tips

1/29/2020 (Permalink)

For starters, shut off the water source, if possible or contact a qualified professional to stop the water source. Then, turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock. Remove as much excess water as possible by mopping and blotting.  Place aluminum foil or wood blocks between furniture legs and wet carpeting.  Move any paintings, art objects, computers, documents and other sensitive valuables to a dry place.  Do not enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards. Do not use your household vacuum cleaner to remove water.  This could cause electrical shock or damage to the device.  Do not turn on ceiling fixtures if the ceiling is wet or enter rooms where ceilings are sagging from retained water. And make sure to call the water damage mitigation professionals at SERVPRO of High Point!

American Red Cross Partnership

1/17/2020 (Permalink)

At a recent board meeting of the American Red Cross, our owner, Carlos Olvera came back with some very useful current information on the upgrades the ARC has been using to help with disaster relief preparedness.  Please visit their URL at Not only do they describe in detail life saving practices for a disaster, but they have also upgraded to include the technology of Alexa in their efforts to protect the community. Accessing life-saving information and tools from the Red Cross is easier than ever. Their award winning suite of free smartphone apps already put Red Cross content at your fingertips. Now, all you have to do is ask Alexa! Skills for Alexa now include critical first aid instruction and important hurricane safety information.  Red Cross blood donors can use Alexa to schedule blood donations on Alexa-enabled devices. 

Mold in a Commercial Building

12/30/2019 (Permalink)

We recently had the opportunity to scope a pharmacy/drug store that has been closed down due to roof damage that caused wide spread mold growth.  From the carpeting to the walls, this facility had obvious visible signs of mold growth throughout the structure.  This was due to the prolonged exposure to excessive moisture from water leaking through the damaged roof.  This moisture caused many environmental microbes, odor-causing bacteria and fungi, to colonize and grow, amplifying on building materials.  These microbes will eventually contaminate the indoor air and may create health risks for those who work there. When scoping this environment , our technicians were sure to use the proper PPE for these conditions. Mold spores are microscopic and have no odor.  Bacterial action on the wastes excreted by mold gives off an odor.  It is also the waste that becomes visible after several hours of ideal growth conditions.  This environment was exhibiting the "ideal growth conditions" necessary for immediate remediation. 

Odor in a Commercial Structure

12/30/2019 (Permalink)

We recently had a situation regarding unexplained odors in a continuing care retirement community. Intense odors from pre-existing urine contamination is common in water damage restoration.  Because odor molecules are transported to the olfactory region by attaching themselves to moisture molecules in the air, it stands to reason the more moisture present, the stronger the odor.  Odor can be eliminated only if the source is identified and removed.  This means treating the cause of the odor itself.  Thus, urine decontamination was necessary to safely restore the facility. For the general health and comfort of the technicians and inhabitants of this facility, it was necessary to temporarily control the odor until elimination procedures can be affected.  This can be done by procedures known as masking, pairing, or modifying. In the meantime, for the peace of mind of the residents and staff, we used a combination of deodorants to help dissipate the odor while other more extensive measures were taken to eradicate the odor.