Water Damage Restoration/Reconstruction
Now that we are actively pursuing not only mitigation work, but restoration and reconstruction work, I would like to explain exactly what this means to our customers.
Water damage restoration/reconstruction refers to the process of removing water from the home or business and restoring the property to its normal condition. Water damage restoration is more than cleaning or vacuuming as porous materials in the home or business absorb moisture quickly.
Whatever the cause of the damage, fixing it typically entails a five step process: inspection and assessment, water removal, drying and dehumidification, cleaning and sanitizing, and finally, restoration and water damage repair.
Restoration contractors like SERVPRO of High Point deal with the insurance companies to help get the parts of the property that are damaged by the water to be paid for by the homeowner's insurance company.
SERVPRO of High Point is very skilled and knowledgeable when working with insurance companies and knowing what repairs will be included in a covered loss.
We take pride in being a one stop shop for commercial restoration services, which means if you need help with both mold and water damage, and other emergency services, we can help you with all of the above.
You can count on SERVPRO of High Point to get the job done efficiently and effectively. Our team is experienced, resourceful, dependable, and will provide you with excellent high quality work and customer service for your commercial property.
We know how to respond fast, manage the problem, limit and prevent future damage, work with insurance companies, restore properties, and get your business/building up and running fast.
Our team has the skills, training, and proper equipment needed to restore your business back to its original state with little to no disruption of your daily operations. SERVPRO of High Point is second to none in the commercial restoration industry.
The SERVPRO Network
It's all about teamwork. Customer satisfaction is our highest priority and the way we keep happy customers is to share the resources we have amongst each other. With 1,700 franchise locations nationwide, it is nearly impossible to have to turn away a job because a particular franchise is low on equipment, personnel, etc. Another SERVPRO location is minutes away, and always willing to help.
This is often the case with National Accounts as these commercial customers understand that there is a SERVPRO location at every one of their respective locations that can help service the account.
SERVPRO of High Point was recently tasked with helping a vape shop in the area that is a customer of another franchise in Florida. They had an employee test positive for COVID, and needed us to perform the Certified: SERVPRO Cleaned cleaning protocol at their store. Team work really helped solidify their relationship with this customer.
Importance of Communication
When you have a commercial customer who has their Corporate office in another state, it may cause some problems when identifying who makes final decisions.
SERVPRO of High Point recently had a challenging situation with a local dental office that had experienced a water loss. There were two people who were key to this job, the project manager at their Corporate location, and the General Manager of the dental office. Oftentimes in these situations, the communication taken between the account's employees and what gets back to us from one or the other of them is convoluted.
In these situations, documentation and pictures are critical to moving the process forward. At the end of the day, we were able to successfully complete the scope of work approved by the project manager. In turn, the General Manager's vision for the work to be completed at her office was in sync with the approved scope of work.
Protect Your Water Pipes
If temperatures are expected to drop to 28 degrees or below for 4 hours or more, you should take precautions to protect your water pipes. Not only will a frozen pipe cut off your running water supply, but because water expands when it freezes it can cause metal or plastic pipes to burst. This is one of the greatest and costliest damages from a winter storm.
Pipes that run in unheated interior areas (such as those in basements, crawlspaces, kitchen cabinets, garages and attics) or against exterior walls are particularly susceptible to freezing.
To help prevent frozen pipes, let cold water drip from faucets served by exposed pipes because running water - even when just a trickle - is less likely to freeze. Open kitchen and bathroom cabinet doors to allow warm air to circulate near plumbing. Add pipe insulation to any pipes that are particularly prone to freezing. Do your best to keep temperatures inside your home or business no lower than 55 degrees.
Quest Recalled Pipe
My home was built with polybutylene pipe. Polybutylene pipe is also known as Quest pipe. It was pipe that was used in mobile homes mostly, but several builders used it in single family homes as well. This type of pipe was made with defective fittings, to where they would easily be compromised when water ran through it over a period of time.
I bought my home in 1995 from the original owners who had it built ten years prior. On the buyer's full disclosure report, this defective pipe was not noted. After our first six months in the home, we had our first pipe burst. Then over the next fifteen years we would have an additional seven pipe bursts. A couple were under the slab, behind the hot water heater, in the bathroom walls and ceiling. I came home way too many times to water everywhere.
I'm sure now that part of the reason this happened was so I would know what it feels like to have water damage. I can very much relate and empathize with my customers especially after they experience a water loss.
One Stop Shop
Water damage mitigation is one of our core services. In the past, we would extract all excess water and remove parts of the structure that were damaged by the water loss. After we completed this portion of the job, we'd often recommend another contractor to do the repairs, "put back", and reconstruction.
In an effort to simplify the process for our customers, allowing them a "one stop shop", we hired a Project Manager, Troy Lescalleet, to oversee and manage the job of putting the structure back together after the mitigation portion is completed. Troy has been with us almost a month now, and he is very knowledgeable in his approach to knowing how to work with the customer. The SERVPRO of High Point team continues to put the needs of the customer as priority one.
Preparing for a Storm - Part 1
There are eight simple things that you can do now to prepare your home and help reduce the potential damage cause by severe storms.
One: Maintain your yard and balcony. Secure or store items that could blow around in strong winds. Strong winds can pick up even large items such as outdoor furniture, causing damage to roof, windows, and cars.
Two: Clean your gutters, down pipes and drains regularly to prevent blockages. Clear leaves for the valleys of your roof. Keep the drains around your property clear to help surface water move away and prevent water from pooling and entering your property.
Three: Trim trees and branches that could potentially fall on your home or property. Have a qualified arborist inspect trees every 2-3 years to identify and to identify any preventative action necessary.
Four: Fix any damage on your roof, including broken or missing tiles. Your roof should be checked every year for signs of damage. Fix any cracked, broken, or displaced tiles.
Preparing For A Storm - Part 2
Five: Check your insurance policy is current and adequate. Make sure your insurance policy provides cover for the types of events specific to your location, these may include: flash flood, storm water runoff, associated landslide, and damage to properties by trees.
Six: Get with your SERVPRO rep and generate an ERP. (Emergency Response Plan)Consider where you'll go and how you'll get in contact with each other along with any special circumstances or considerations for your household.
Seven: Prepare an emergency kit with essential items in case you lose power or need to leave home in an emergency. This kit should include your ERP, any essential medications or prescriptions, and any important documents.
Eight: Listen to your local radio station and other media for weather warnings. Your local radio station will broadcast information specific to your area. This information can help you identify things such as flash flooding locations to avoid, road closures, evacuation, and recovery.
How A House Fire Spreads
It only takes 30 seconds for a small flame to turn into a full-blown life-threatening fire. According to Glenn Gaines, the Deputy US Fire Administrator, fires kill more Americans each year than all natural disasters in the United States combined. And even if individuals are spared, fire can cost tens to hundreds of thousands of dollars in property damage - up to $50,000 to rebuild a kitchen engulfed in flames.
What's most alarming is that home fires have become more dangerous and devastating recently because of the flammability of the materials in the house. Thirty years ago, you had an average of about 14 to 17 minutes to escape a house fire. Now, occupants have roughly 2 to 3 minutes to get out. Fire testing conducted by UL has found a home with mostly synthetic-based furnishings can be entirely engulfed in less than 4 minutes.