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Corporate Training Excellence

6/15/2022 (Permalink)

SERVPRO National Headquarters employs a training staff of over 75 people dedicated to helping SERVPRO Franchises achieve operational excellence.

Since 1967, SERVPRO has been redefining and improving the mitigation and restoration industries. In 1992, the SERVPRO National Training Center was developed specifically to teach restoration and mitigation skills to insurance industry employees, as well as, Franchise owners. SERVPRO has been a state-approved Continuing Education Course location and an IICRC-approved school since 1997. SERVPRO offers WRT and ASD certification, exemplifying our commitment to providing great service.

SERVPRO is one of 15 organizations qualified to offer the Applied Structural Drying course. Not only is the ASD course available to SERVPRO franchises, it is also available to our insurance clients. The Applied Structural Drying course covers the effective, efficient and timely drying of water-damaged structures and contents. Using a comprehensive classroom and hands-on training, the course facilitates appropriate decision making within a restorative drying environment. Students will experience hands-on use of instruments, extraction systems, drying equipment and cleaning products in an actual flooded building situation.

SERVPRO Validation Processes

6/15/2022 (Permalink)

Through professional test cleaning before work begins, SERVPRO can determine the restorability of damaged structure and contents. We will identify what items can be restored, what items may not be restorable and what items will need the adjuster's input. This is called pretesting.

SERVPRO is IICRC validated. We can provide industry-standard proof that the proper amount of equipment was used on the job and that the job was dried properly and completely. We will be happy to show every customer the SERVPRO Drying Workbook!

Contents Claim Inventory Service provides itemized room-by-room loss inventory, allowing insurance agents and adjusters to document claim items and capture inventory items immediately. This helps ensure the policyholder gets a complete list and the insurance company can identify "like kind of quality".

SERVPRO's continuing education classes are an educational service provided to insurance clients to help them achieve credits quickly and easily while learning more about the science behind the cleanup and restoration.

How We Do It

6/15/2022 (Permalink)

SERVPRO provides Electronic File Documentation complete with loss reports. Our Claims Information Center has been a leader in reporting and validating mitigation performance since 1997. We provide these reporting and documentation services for no additional fees or cost to the insurance company.

With thousand's of trained crews and enormous inventory of commercial equipment and service vehicles, SERVPRO's Large Loss Response Teams can initiate response to any size loss in any part of the country within hours. We have the resources to get the job done fast so the insured can get back in business or back to work sooner.

SERVPRO has brand leadership assurance and consistency. As recognized leaders in cleanup and restoration, insurance clients know and trust SERVPRO to help make it "Like it never even happened." We maintain a professional appearance in uniform, equipment, vehicles and cleaning methods to help convey the professionalism the policyholders expect from us.

Emergency Fire and Water Damage Tips

6/15/2022 (Permalink)

In a fire damage situation, it is important to limit movement in the home to prevent further damage. Place dry, colorfast towels or old linens on carpeted traffic areas to prevent more soiling. If electricity is off, empty freezer and refrigerator and prop doors open. Wipe soot from chrome on kitchen and bathroom faucets and appliances then protect with a light coating of lubricant. Do not attempt to wash any walls or painted surfaces. Talk with your SERVPRO of High Point Franchise Professional. Do not attempt to shampoo carpet or upholstered furniture without first consulting with your SERVPRO of High Point Franchise Professional. Do not attempt to clean any electrical appliances that may have been close to fire or water without consulting a repair service.

In a water damage situation, shut off the water source if possible. Remove excess water by mopping and blotting. Remove and prop up wet upholstery cushions for even drying. Place aluminum foil or wood blocks under furniture legs. Hang furs and leather goods separately at room temperature. Remove oriental or other rugs from wet carpeting. Do not use a regular vacuum to remove water. Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water. Do not leave books, magazines or other colored items on wet carpeting.

Commercial Property Meld Software

5/5/2022 (Permalink)

Property management companies are automating their property maintenance process thru what is called "Property Meld". Property Meld is an easy to use property maintenance software solution powered by automation to reduce manual tasks and increase efficiency. SERVPRO of High Point recently partnered with a Company who utilizes Property Meld and it has proven to be a great way to do business.

There is never enough time in a day. Time is wasted keeping everyone accountable. Between missed calls, forgotten emails, and lost sticky notes, a 2 day request turns into a stale 2 week embarrassment. The mutual maintenance process is costing the property management companies. With the lack of oversight and control, repairs are overlooked. As a result, residents leave and the owners of the properties turn to competitors.

Property Meld allows you to do more with less. The web based software automates the process to create a positive maintenance experience. With Property Meld, you can reduce time wasted on manual tasks by 80%, allowing the property management company and the vendors to reinvest their time back into expanding their company portfolio and increasing productivity.

Our partnership with this property management company who utilizes Property Meld, has saved both of us time and money. It simplifies communication. It increases staff capacity. And it gives you powerful oversight.

Hurricane Season 2022: How To Be Prepared

5/5/2022 (Permalink)

North Carolina is one of the "at risk" states for a hurricane. Hurricane Preparedness Week is this week and every household should have a hurricane preparedness plan ready. You can create your plan by following these steps: 1) Review your home insurance policy. Check that all your valuable possessions are covered for natural disasters such as a hurricane. 2) Know where to get hurricane alerts and information from; make sure to have different ways to receive real-time alerts. 3) Choose an evacuation route. Your family should know the route and where to find the local evacuation center too. 4) Secure your home. Install storm shutters, secure loose exterior items such as bikes and plant pots, and cut large trees.

To be prepared for a hurricane, you should have essential items on hand. Your disaster supply kit should include the following items: Water (one gallon per person per day). Food (minimum 3 day supply of non-perishable food items). Flashlight and spare batteries. Battery-powered radio to listen to local updates. Whistle for attracting attention. Medication for at least 7 days. Well stocked first aid kit. Keep all items in waterproof containers and store securely. You must also keep your cell phone charged during hurricane season and have a spare battery and charger.

Faster To Any Size Commercial Disaster

4/13/2022 (Permalink)

Timely mitigation is key to controlling damage, downtime and recovery costs. You and those who depend on your facility will appreciate the rapid response, and the training of your SERVPRO of High Point professionals will help limit damage and get your facility back in operation quickly. You can count on SERVPRO of High Point's mitigation and restoration services to help make you look good. What are the 1-4-8 service guidelines that makes our service so exceptional? Within one hour from notice of loss, the owner or myself will contact you to arrange for service. Within four hours of loss notification, we will be on site to start mitigation services. Within eight business hours, a verbal briefing of the scope will be communicated to you by a member of our SERVPRO of High Point team!

Commercial Loss Communication

4/13/2022 (Permalink)

You'll know what's happening every step of the way. From the first telephone call within the first hour following damage notification, until the job is complete, SERVPRO of High Point professionals are dedicated to effectively communicating with property owners and managers. You will be aware of job status and the progress toward project completion.

Jobs are documented with itemized estimates, digital photographs, signed work authorization forms and regular progress reports. SERVPRO of High Point utilize technology developed for documenting insurance claims, electronically collect and store project information which is accessible to you via a secure email link 24 hours a day. Upon project completion, a signed customer satisfaction form is the final piece of information entered into the file. SERVPRO of High Point professionals keep you informed from start to finish!

Full Line of Services

4/13/2022 (Permalink)

Utilizing the right equipment and supplies, SERVPRO of High Point can handle all of your cleanup needs. In addition to the superior fire, water, and mold remediation and restoration services, SERVPRO of High Point provides cleanup services for those special needs that surpass the capabilities of your regular maintenance staff.

SERVPRO of High Point professionals are trained to safely and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Biohazard includes servicing customers who have experienced a death where there are blood and bodily fluids present. Crime scene and vandalism cleanup are also considered biohazard and are handled specifically to their conditions.

SERVPRO of High Point can also inspect your HVAC system and ductwork. Cleaning services can be provided to help restore peak energy efficiency, eliminate offensive odors and improve indoor air quality.

Floor care and cleaning, stain removal, odor identification and deodorization, and upholstery/drape cleaning are also services SERVPRO of High Point offers to their customers.

Training Excellence

4/13/2022 (Permalink)

SERVPRO National Headquarters employs a training staff in the hundreds who are dedicated to helping SERVPRO franchises achieve operational excellence.

Since 1967, SERVPRO has been redefining and improving the mitigation and restoration industries. In 1992, the SERVPRO National Training Center was developed specifically to teach restoration and mitigation skills to insurance industry employees, as well as, Franchise owners. SERVPRO has been a state-approved Continuing Education Course location and an IICRC-approved school since 1997. SERVPRO offers WRT and ASD certification, exemplifying our commitment to providing you great service.

SERVPRO is one of 15 organizations qualified to offer the Applied Structural Drying course. Not only is the ASD course available to SERVPRO Franchises, it is also available to our insurance clients. The Applied Structural Drying course covers the effective, efficient and timely drying of water damaged structures and contents. Using a comprehensive classroom and hands-on training, the course facilitates appropriate decision making within a restorative drying environment. Students will experience hands on use of instruments, extraction systems, drying equipment and cleaning products in an actual flooded building situation.