Recent Posts

Class A and B Fires

7/14/2021 (Permalink)

Class A fires are the most common type of fire and the kind that most of us are familiar with. They involve solid combustible materials such as wood, paper, cloth, trash, or plastic. You might start Class A fires intentionally when lighting a match or starting a bonfire. Class A fires are the easiest to extinguish. It is recommended to use a water or foam fire extinguisher. You can also use water to douse the fire, as it can remove the fire's heat supply.                                                        Class B fires involve ignitable liquids or gases like petroleum grease, alcohol, paint, propane, or gasoline.  These types of fires might occur anywhere flammable liquids or gases are stored or used. It's very important NOT to use a water extinguisher on a Class B fire. The stream of fire might spread the flaming material rather than extinguish it. Class B fires should be extinguished using foam, powder, or carbon dioxide extinguishers. These types of extinguishers work by cutting off a fire's oxygen supply.

Class C, D and K Fires

7/14/2021 (Permalink)

Class C fires involve electrical equipment. This type of fire might be started by old wiring in walls, frayed electrical cords, worn out breaker boxes, or faulty appliances. Electrical fires are most common in both homes and industrial settings. The first thing you should try to do if an electrical fire starts is to disconnect the appliance or item from its power source only if it is safe to do so. If possible, you should try to extinguish the flames using a carbon dioxide or dry powder fire extinguisher. If and when the power source is disconnected, the fire can become a different class of fire, typically Class A.     

Class D fires are oftentimes caused by alkali metals such as potassium, magnesium, aluminum, and sodium, as these can ignite when exposed to air or water. Although you're unlikely to face a Class D blaze in your home, it is advised to extinguish these types of fires with a dry powder extinguisher ONLY.

Class K blazes include cooking oils. Because of the high flash point of cooking oils and fats, Class K fires often start when a pan is left unattended for too long on a stove. You should extinguish a Class K fire with a wet chemical extinguisher. These are mandatory in many commercial kitchens, and are a good investment if you do any amount of cooking at home.

The SERVPRO Difference

6/16/2021 (Permalink)

SERVPRO has some very unique features and capabilities that make us different from other competitive Companies in our industry.

Being a locally owned and operated franchise with under 20 employees, it is very important to have a cohesive group of people working towards the same goal. And that goal is providing service excellence in all areas of the business.  

What makes SERVPRO of High Point unique? The work culture is driven by a very involved Owner. Carlos conducts morning meetings that start at 8:00 where all jobs and scopes are discussed in detail. He works with production on key estimates and goes on critical scopes with the lead techs. There is no part of any job that is unfamiliar to him.

SERVPRO of High Point practices "minimal invasion"  when working on all jobs. We will do only what is absolutely necessary to get the customer back to preloss condition. Additional walls/sheetrock will not be compromised in order to make for a larger claim. Honesty and integrity is critical when working on a person's home or business.

We are always well prepared for the hurricane season because SERVPRO corporate provides what is called "large loss teams". These teams represent 10,000 trained personnel, over 140,000 pieces of restoration equipment, and over 7,000 vehicles. The support we receive from the SERVPRO folks in Gallatin, Tennessee is unmatched in the industry.

SERVPRO recommends an Emergency Response Profile (ERP) to be created for commercial accounts. An ERP is a no charge program that identifies the line of command for authorizing work to begin. (Who in the organization should be notified.) It also provides facility details such as shut off valve locations, etc. in preparation for emergency relief. And most importantly, it identifies SERVPRO of High Point as their disaster mitigation specialist!

Additional Services

6/16/2021 (Permalink)

In addition to our well known capabilities mitigating water, fire and mold, SERVPRO of High Point also provides some maintenance services that help maintain the integrity of any property.

Other services that are provided include air duct cleaning, odor identification and deodorization, biohazard clean up, specialty cleaning, upholstery and carpet cleaning, and dryer vent cleaning.

Most of these services are self explanatory, however, there are a few I'd like to discuss.

Air duct cleaning should be done every 3 to 5 years. The frequency of these cleanings depends upon how much the HVAC system is used, and whether there are family members with respiratory problems or allergies.

An ozone machine may be utilized in the deodorization process of properties that have a strong cigarette and tobacco smell. 

Lastly, a biohazard situation can range from a deceased body clean up to a program that addresses the spread of COVID-19. (This program is discussed in detail in other blogs.)

Giving Back

6/2/2021 (Permalink)

SERVPRO encourages all their franchises to be involved with the community in as many ways as possible. In several areas of the country, SERVPRO volunteered to clean and disinfect first responders vehicles, namely, police cars and fire trucks. This no charge application of Certified: SERVPRO Cleaned was very well received by all parties involved in the campaign. 

SERVPRO of High Point continues to support several organizations in the community. We are an active member with the American Red Cross, Guilford Economic Development Corporation Alliance, High Point's Art's Council, High Point Chamber of Commerce, High Point Economic Development Corporation, Hospice of the Piedmont, Y's Men Group, and the YWCA Latino Family Center.

SERVPRO of High Point continues to look for opportunities in the community where we can give back. The relationships we've built while volunteering our time has been instrumental in defining what the word SERVPRO means.

Best Practices, SERVPRO of High Point

6/1/2021 (Permalink)

Why SERVPRO of High Point you may ask? There are many reasons for choosing our Company and our franchise!  First of all, our Company is one of the most recognized and appreciated brands in the country! Who hasn't heard of SERVPRO? We have an amazing support team in Gallatin, TN who supports us at every turn. Excellence in product selection and availability, excellence in training, excellence in communication, excellence in national accounts, excellence in providing large loss teams to insure that every community has mobile disaster relief personnel on call! 

SERVPRO of High Point compliments the services already provided by Corporate with a few no charge services. There will be no charge on most scopes and estimates. Estimates will be presented within 24 hours. We also provide a no charge disaster plan to commercial accounts. This will help businesses to have quick access to critical information needed in the case of an emergency. 

We also practice minimal invasion. Which means that we'll only do what is absolutely necessary to get homes and businesses back to their original condition. There will be no demolition that is not absolutely required, keeping restoration costs to a minimum.

And finally, response times continue to be a priority! SERVPRO of High Point will respond to after hours calls within 10 minutes. We will be on site within 2 hours. And we'll be following up with the property owner and/or adjuster within 8 hours.

How To Keep Your Roof Safe

5/12/2021 (Permalink)

The National Storm Damage Center says that trees that are damaged by severe weather cause more than $1 billion in property damage in the United States each year. It is highly recommended that you prepare your roof for hurricane season with a thorough inspection and then addressing any issues. But, even if your roof is in pristine shape, other extraneous factors could damage your roof. It is a good idea to go around your yard and check for trees that could damage your roof. While they may look innocuous, during a storm they could wreck havoc. Check trees for overhanging branches or broken limbs. Trim them away, clearing a 10 foot radius around your house. Always keep your roof free of excessive leaves, needles, and other debris. Make sure water moves unobstructed. Excessive pools of water can rot wooden eaves and support beams. Make sure gutters and downspouts are free of debris. Check the integrity of all the trees in your yard, no matter their size. They could have hidden rot or other diseases that make it vulnerable during a storm. 

Commercial Dryer Vent Cleaning

5/6/2021 (Permalink)

Does your business have a clothes dryer? If so, you have a hidden hazard! Dryers, especially those that are used frequently for commercial use, can collect excess lint and debris in the vent line. This excess lint is the most common source of ignition for dryer fires, which account for 15,500 fires every year. In addition to the risk of fire, excess lint and debris can lead to clogs and decreased efficiency, as well as additional energy use. SERVPRO of High Point provides professional commercial dryer vent cleaning services to a wide variety of businesses with clothes dryers. 

Our commercial dryer vent cleaning services offer business owners many benefits. First and foremost, by having your dryer vents cleaned by our experienced technicians, you can be sure that the risk of dryer fire in your building is minimized. In addition to removing the fire hazard, our services will ultimately save your business time and money by increasing your dryer's efficiency.

Leading appliance manufacturers recommend having your dryer vent inspected and cleaned by a professional once a year.

Certified SERVPRO Cleaned - Consultation

4/26/2021 (Permalink)

Not all businesses are the same, which is why we will assign you with a Cleaning Protocol Consultant who understands your business and will create a custom cleaning program to meet your specific needs. 

SERVPRO has worked in a wide variety of industries with business ranging from start-ups to global, multinational organizations. That's why we know to start such a critical cleaning process with a consultation. 

Your specific program will be developed based on a range of factors including business type, size of space, amount of high frequency touch points, foot traffic and congestion points. As a result, you'll know that Certified: SERVPRO Cleaned is just not an industry leading standard in clean, you'll know that the clean you receive is customized to your need.

Certified SERVPRO Cleaned: The Three P's

4/26/2021 (Permalink)

Based on the specific needs of your business, your location will undergo a thorough, expert deep clean rooted in the pillars of People, Process, and Product.

People. SERVPRO professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set by the Centers for Disease Control and Prevention. We have years of experience with biological contaminants, and we go beyond the scope of work that regular janitorial staff perform.

Process. SERVPRO professionals are trained to perform proactive or emergency response cleanups that involves facility or structure cleaning and disinfection. Cleaning procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.

Product. Certified: SERVPRO Cleaned has more than 100 exclusive cleaning products to meet any need including our proprietary cleaning agent, SERVPROXIDE- a hospital grade disinfectant that carries the Environmental Protection Agency's lowest toxicity category and is National Sanitation Foundation certified for direct food contact surface use. All our products carry the Environmental Protection Agency's registered emerging  pathogen claims and meet the standard set by the Center for Disease Control and Prevention for hospital-grade disinfectants.