Recent Why SERVPRO Posts

It's The Water You Don't See

10/5/2020 (Permalink)

Even small water damages have the potential to cause serious structural and indoor air quality issues over time. The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO of High Point professionals have the equipment, training, and experience to find and dry unseen water before secondary damages occur.  The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss.  When time matters, technology and equipment must be counted on to perform. SERVPRO of High Point professionals will answer your call with fast action and a full arsenal of drying equipment. Some of the equipment that our professionals use are moisture sensors, moisture meters, thermohygrometers, ultra low volume foggers, and thermal foggers.  The bottom line is that SERVPRO of High Point has the training and equipment to make it "Like it never even happened."

Proactive and Emergency Response Program

6/26/2020 (Permalink)

Based on the specific needs of your business, your location will undergo a thorough, expert deep clean rooted in the pillars of People, Process, and Product.

People. SERVPRO of High Point professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the Centers for Disease Control and Prevention. We have years of experience with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform.

Process. SERVPRO of High Point professionals are trained to perform proactive or emergency responsive cleanups that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.

Product. Certified: SERVPRO Cleaned has more than 100 exclusive cleaning products to meet any need including our proprietary, cleaning agent, SERVPROXIDE - a hospital grade disinfectant that carries the Environmental Protection Agency's lowest toxicity category and is National Sanitation Foundation certified for direct food contact surface use. All our products carry the Environmental Protection Agency's registered emerging pathogens claims and meet the standard set by the Center for Disease Control and Prevention for hospital-grade disinfectant.

Be Proactive, Not Reactive

6/2/2020 (Permalink)

For a business owner and homeowner, a worst case disaster scenario involving fire or water damage can seem unthinkable until it suddenly becomes a reality.  In the aftermath of a disaster, a quick response time by a disaster recovery company such as SERVPRO can help minimize the property damage.  Owners need to have a quick and convenient emergency disaster plan that connects them with vendors, necessary contacts, and pertinent information when disaster strikes.  The SERVPRO Emergency Ready Plan (ERP) is a respected industry tool during a disaster event.  An ERP is so valuable, that in the midst of the confusion and panic that often surround a disaster, an owner or manager can be provided a sense of calm and clarity in reaching out for expert help.  Make sure to identify your facility's greatest threats in order to assess the overall severity of the event.  Document all vital information and establish clear communication activities.  Conduct practice sessions to make sure everyone is clear on the process.  Lastly, keep your information updated, having all necessary information communicated with your insurance company and emergency restoration vendors.

SERVPROXIDE Specifications

5/29/2020 (Permalink)

SERVPROXIDE™ is an EPA registered, stabilized chlorine dioxide-based disinfectant and sanitizer. It is designed to kill harmful bacteria, viruses and mold on hard surfaces and is an effective sanitizer for soft surfaces. It carries the EPA’s lowest toxicity rating making it safe for everyday use. EPA Registration # 82972-1-93012   RTU – No mixing required  Apply the product using one of the following:  Sprayer – Electric, Pump, or Trigger  ULV misting device  Dwell up to 10 minutes  Refer to the product label for appropriate dwell times. Test fabrics in an inconspicuous area for color fastness.  DO NOT use on wool. AREAS OF USE  HVAC  Homes, Daycares, Schools, Laboratories  Hospitals, Nursing Homes, Restaurants, Refrigerated Storage Units, Vehicles, Ambulances, Buses, Airplanes, Trains, Boats, Cruise Ships, Gyms, Locker Rooms, Sports Gear, Veterinary Clinics, Animal Pens, Farms, Poultry Houses, Egg Processing Premises, Hatcheries, Federally Inspected Meat and Poultry Processing Plants, Swine Sanitation Premises, Carpeting, Fabrics, Natural Stones, Plastics, NSF rated (D2). No rinse required on food contact surfaces at full strength.  PPE AND SAFETY  PPE is not required for general use; however, it is recommended. Safety Glasses  Chemical Resistant Gloves  DO NOT allow the product to come in contact with vinegar or acid-based cleaners.  Keep out of reach of children.  Refer to the SDS for additional health and safety information prior to use. SPECIFICATIONS • pH: 8.5 – 9.5 • Shelf Life: 2 years • Color: Clear Liquid • Size: Gallon • Fragrance free with a mild odor that dissipates quickly under general ventilation. • Coverage: 1000 – 2000 ft per gallon

There Is No "Wonder" Product

5/29/2020 (Permalink)

“There are no EPA-registered products with label claims that they are effective against viruses over the course of hours to months (i.e., “residual” or “long lasting” efficacy claims).” The above is part of a new statement issued by the EPA that definitively advises against the use of products claiming to offer long term protection against viruses such as SARS-CoV-2. The full statement can be found on the EPA’s FAQ section of their COVID-19 disinfectant information page, here: https://www.epa.gov/coronavirus/there-anything-i-can-do-make-surfaces-resistant-sars-cov-2. SERVPRO recently addressed long-term protection claims being made by competitors and manufacturers promoting “COVID-19 long term prevention” products in a memo that can be read here. This memo detailed why the use of long term COVID-19 “protectants”, such as the referenced nano quaternary ammonium organosilane class of products, was not an approved EPA method or product for the COVID-19 virus, SARS-CoV-2. Many competitors have been reckless, selling this application to uninformed customers through false and misleading claims. There have been many stories about this new “wonder” product. If you have a customer that is requesting this service either through a competitor or information they may have found on their own we recommend that you direct them to the EPA statement so they can be informed that these “wonder” products are not approved through the EPA. Instead, inform customers that when they use SERVPRO’s CSC program they can be assured they will be getting the utmost service to address their COVID-19 concerns using only EPA-approved products listed for use on SARS-CoV-2 and cleaning methods approved by the CDC. 

Commercial Cleaning for COVID-19

5/8/2020 (Permalink)

SERVPRO of High Point is being called by numerous business owners and community leaders to perform necessary bioremediation services to clean, disinfect, and sanitize their facilities.  Our cleanup procedures are in accordance with the CDC recommendations.  The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus.  Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims.  There are specifically two products that we stock here at SERVPRO of High Point that we use for sanitizing and disinfecting.  Those products are Benefect Decon 30 and SERVPROXIDE.

We are here and ready to aid you in your time of need, providing these services so your facility can be cleaned and ready for business to resume.  We are in this with you.  Please continue to stay safe and maintain social distance as we all do our part to combat this and lessen the spread of this horrible disease.

Why EPA Lead Certification Is Important

4/20/2020 (Permalink)

Buildings built before 1978 are likely to contain lead-based paint.  This paint has a heavy mercury-like substance that has been identified as a public health hazard.  The Environmental Protection Agency (EPA) has put guidelines in place that help regulate the renovation of older homes that may contain lead paint.  In April 2008, the Lead Renovation, Repair and Painting Rule (RRP) was adopted to improve how painters and other contractors approach work in these older buildings. Companies with an EPA lead-safe certification have been specially trained to ensure that lead-based paint removal and handling is conducted in a way that is safe to your family.  SERVPRO of High Point is proud to be an EPA certified contractor! 

A Note To Your Insurance Agent

10/3/2019 (Permalink)

Mitigation requires quick action.  The faster your SERVPRO of High Point professional arrives on-site to perform fire, smoke and soot cleanup and restoration, the better the results-including lower claim costs.  Within four hours of a loss notification, your SERVPRO of High Point professional will be on-site to help ensure a fire damage is handled properly by utilizing several services.  One of the services is structural cleaning.  After a smoke or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning.  A pretesting will be done to determine the extent of damage, then specific equipment will be used and cleaning products required to clean and protect the different types of surfaces found within the structure.  Another service is contents cleaning. All of the restorable contents in the affected areas will be professionally cleaned and deodorized.  This includes area rugs, furniture, draperies, and upholstery.  We can provide wet or dry cleaning services.  Additionally, all of the other restorable contents will be cleaned and deodorized to preloss condition.  This includes electronics, art, wood furniture, kitchen items, clothing, bedding, and much more.  Then we provide an inventory list of all "to be claimed" items for agents and their policyholders. And lastly, SERVPRO of High Point provides specialized services that rid the insured's home or place of business of offensive odors left behind by fire or smoke damage.  We do not merely cover up lingering odors with a fragrance; we seek out the sources of the odor and remove them.

Disaster Recovery Team

6/5/2019 (Permalink)

As a leader in water damage restoration, SERVPRO knows fast mitigation is the key to limiting business interruption.  With an unmatched national footprint of over 1,700 franchises, SERVPRO's Disaster Recovery Team can provide trained crews faster to any size disaster and can be on-site within a few hours to help reduce the future damage that water can cause.  SERVPRO has the right equipment, procedures and training to help ensure the structure is dry the first time, saving the customer time and money. There are specific tasks that need to be completed for structural drying to be performed correctly. There needs to be containment of the damaged area to reduce in-flow of water.  Shrink-wrapping also needs to take place to control the inflow of moisture.  And finally, water extraction, moisture mapping, selective demolition, containment, evaporation enhancement, dehumidification, temperature control and post-dry cleaning are all steps incorporated into these important procedures.

Superior Structural Drying Techniques

6/5/2019 (Permalink)

Our professional team utilizes specific tasks in structural drying procedures.  These tasks include:  Containment of damaged area to reduce in-flow of water.  Shrink-wrapping of structures to control inflow of moisture.  Water extraction to remove excess water from the structure.  Moisture mapping to determine impacted areas of a structure.  Selective demolition to remove wet building materials that cannot be economically dried in place.  Containment to assure potential contaminents do not spread.  Evaporation enhancement to remove moisture content from building materials.  Dehumidification to remove excess water vapor from the structures' environments.  Temperature control to assist in dehumidification and to prevent the onset of mold growth.  Post-drying cleaning to remove any potential contaminents from dried building materials.  Of course, the process varies by job and is monitored on a daily basis by trained SERVPRO of High Point professionals.

The Emergency Ready Profile

6/5/2019 (Permalink)

The SERVPRO Emergency Ready Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services.  It is designed to serve as a quick reference of important building and contact information.  By working with the SERVPRO's Emergency Ready Profile, your business can receive the benefit of over 45 years of experience in reducing the impact of any natural or man-made disaster.  SERVPRO is a leader in the water and fire damage response and can help you quickly get your property back to working order.  Did you know that 50% of businesses may never reopen following a disaster?  Of the businesses that survive, the majority of them had a preparedness plan in place.  Pre-planning can serve as an insurance policy aimed at piece of mind.  And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don't necessarily have to be.   

Ethical Business Practices

6/5/2019 (Permalink)

When you choose to work with SERVPRO of High Point, you can rest assured that our team will only do what is necessary to get your property back to its' original condition.  We follow strict ethical guidelines that dictate we only remove and or treat affected areas, as we operate as a Company that practices "minimal invasion".  The goal is to create lasting partnerships with our customers so they will not only call us the next time, but also refer us to friends and family.  The goal is to save the homeowner and insurance company as much money as possible.  We work as a team with both the homeowner and their insurance company. While working on their property, we are in daily communication with all involved parties.