Highly Trained Restoration Specialists

We practice FAST feedback when working with our employees and customers. Frequent, Accurate, Specific, and Timely communication is practiced when working through water damage mitigation, fire, smoke, and soot clean-up and restoration, mold remediation, biohazard clean-up and duct cleaning. We also follow the SMART goal process. Our goals for ourselves and our customers are always Specific, Measureable, Attainable, Realistic, and Time sensitive.  Within one hour from the notice of a loss, SERVPRO of High Point will contact you to arrange for service.  Within four hours of a loss notifiction, SERVPRO of High Point will be on-site to start mitigation services.  Within eight business hours of on-site arrival, SERVPRO of High Point will provide a verbal briefing of the scope that is communicated to the appropriate person.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of High Point offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)