Importance of Reviews
Just about everything we do in life has consequences. It would be nice if we received positive feedback for our good actions, every time. But oftentimes, it's when we do something negative that we are "recognized" for our mistake. In business, whether you sell a product(s) or service(s), each end user customer has their own opinion on their experience with your Company. Due to the competition in most industries, it has become very important for most companies to frequently measure their performance by receiving regular customer feedback. At SERVPRO of High Point, five star customer reviews are critical to growing our business. We encourage all of our customers to give us a Google review to where we are rated according to our performance. It is best to leave a review shortly after your job is completed. Oftentimes, reviews are only given when the customer is very satisfied or very dissatisfied. It often becomes an outlet of emotion. Mistakes can be made where a customer has confused you with another company, or they just wanted to publicly "vent" in general and it really had nothing to do with the company's performance. A bad review can be devastating for your Company. Your "Google review score" is oftentimes the reason your Company gets additional business. Reviews are a very important part of our marketing effort at SERVPRO of High Point.