Before

After

Biohazard Clean Up

Blood and body fluid remains of deceased resident. SERVPRO of High Point uses the latest techniques in biohazard clean up. As you can see, the blood had actually dried on the floor as the caretaker didn't call us immediately. The body had been laying there for several days before it was discovered. In addition to cleaning the floor with EPA approved disinfectants, we also made sure to show the caretaker the deepest concern for his loss. You sometimes have to be a technician and a therapist in talking with the customer as while you're cleaning, the caregiver sometimes wants to talk about his feelings for the deceased. And being a good listener is part of customer service!